Help Desk Software AI Visibility Trends

Help Desk Software · ChatGPT · AI Index over time

Trend Overview

Help Desk Software AI visibility trends show how entity AI Index scores have moved across 2 completed public ChatGPT leaderboard snapshots from Aug 12, 2026 to Aug 22, 2026.

Salesforce Service Cloud leads the latest ChatGPT snapshot with a 91.7 AI Index and 93% mention rate.

Salesforce Service Cloud is down 0.8 AI Index points across the visible window, moving from 92.5 to 91.7 on ChatGPT.

The chart currently compares Salesforce Service Cloud, Zendesk Support, Freshdesk. Use the entity filters to separate durable visibility trends from one-off ranking movement in a single AI engine.

Read this trend alongside the main Help Desk Software leaderboard and entity pages: the trend view explains historical movement, while ranking pages show the latest cross-entity position, mention rate, and score gap.

Help Desk Software AI ranking queries should use the base collection page. This trend page is for Help Desk Software ranking trend, history, and movement over time.

Trend Summary

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EntityLatest AI IndexStart AI IndexDeltaMention RateLatest RankBest RankTrend
Salesforce Service Cloud91.792.5-0.893%#1#1Stable
Zendesk Support91.792-0.492%#2#2Stable
Freshdesk89.388.5+0.889%#3#3Stable
Jira Service Management88.689.4-0.888%#4#3Stable
Intercom87.587.8-0.388%#5#5Stable
HubSpot Service Hub86.887.5-0.687%#6#6Stable
Front85.784+1.885%#7#7Stable
Kustomer85.385.3+085%#8#7Stable
Zoho Desk84.985.2-0.384%#9#8Stable
Gorgias84.784.8-084%#10#10Stable

Biggest Movers

Biggest gainers

  1. Front+1.8
  2. Freshdesk+0.8
  3. Kustomer+0

Biggest decliners

  1. HappyFox-1.4
  2. LiveAgent-0.9
  3. Jira Service Management-0.8

Most stable

  1. Kustomer+0
  2. Gorgias-0
  3. Help Scout-0.2

Engine Snapshot Comparison

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EngineLatest LeaderLeader AI IndexLeader GapEntitiesSnapshot Date
GrokSalesforce Service Cloud920.415Aug 22, 2026
ChatGPTSalesforce Service Cloud91.7015Aug 22, 2026
GeminiZendesk Support94.4115Aug 22, 2026
ClaudeZendesk Support91.82.715Aug 22, 2026
KimiZendesk Support93.91.115Aug 22, 2026

Snapshot History

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DateLeaderLeader AI IndexLeader GapTop 3Entities
Aug 22, 2026Salesforce Service Cloud91.70Salesforce Service Cloud, Zendesk Support, Freshdesk15
Aug 12, 2026Salesforce Service Cloud92.50.4Salesforce Service Cloud, Zendesk Support, Jira Service Management15

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Open private tracker See latest Help Desk Software AI rankings Salesforce Service Cloud AI visibility profileZendesk Support AI visibility profileFreshdesk AI visibility profilePerplexity rankings for Help Desk SoftwareMiniMax rankings for Help Desk SoftwareGLM rankings for Help Desk SoftwareQwen rankings for Help Desk Software

ChatGPT· AI Index History

2 data points
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