Zendesk Support AI Visibility Trend in Help Desk Software

Help Desk Software · Grok · AI Index over time

Trend Overview

Help Desk Software AI visibility trends show how entity AI Index scores have moved across 2 completed public Grok leaderboard snapshots from Aug 12, 2026 to Aug 22, 2026.

Salesforce Service Cloud leads the latest Grok snapshot with a 92 AI Index and 93% mention rate.

Salesforce Service Cloud is down 0 AI Index points across the visible window, moving from 92 to 92 on Grok.

The chart currently compares Zendesk Support. Use the entity filters to separate durable visibility trends from one-off ranking movement in a single AI engine.

Read this trend alongside the main Help Desk Software leaderboard and entity pages: the trend view explains historical movement, while ranking pages show the latest cross-entity position, mention rate, and score gap.

Zendesk Support ranking and static AI visibility queries should use the base entity page. This trend page is for Zendesk Support AI visibility trend, ranking history, and movement over time.

Trend Summary

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EntityLatest AI IndexStart AI IndexDeltaMention RateLatest RankBest RankTrend
Zendesk Support91.693.1-1.592%#2#1Stable
Salesforce Service Cloud9292-093%#1#1Stable
Intercom88.789.1-0.489%#3#3Stable
Freshdesk88.290.3-2.188%#4#3Stable
Jira Service Management87.489.2-1.887%#5#4Stable
HubSpot Service Hub87.287.8-0.687%#6#6Stable

Biggest Movers

Biggest gainers

  1. No upward movers in this window.

Biggest decliners

  1. Kayako-3
  2. TeamSupport-2.5
  3. Freshdesk-2.1

Most stable

  1. Salesforce Service Cloud-0
  2. LiveAgent-0
  3. Gorgias-0.2

Engine Snapshot Comparison

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EngineLatest LeaderLeader AI IndexLeader GapEntitiesSnapshot Date
GrokSalesforce Service Cloud920.415Aug 22, 2026
ChatGPTSalesforce Service Cloud91.7015Aug 22, 2026
GeminiZendesk Support94.4115Aug 22, 2026
ClaudeZendesk Support91.82.715Aug 22, 2026
KimiZendesk Support93.91.115Aug 22, 2026

Snapshot History

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DateLeaderLeader AI IndexLeader GapTop 3Entities
Aug 22, 2026Salesforce Service Cloud920.4Salesforce Service Cloud, Zendesk Support, Intercom15
Aug 12, 2026Zendesk Support93.11.1Zendesk Support, Salesforce Service Cloud, Freshdesk15

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Grok· AI Index History

2 data points
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