AI Customer Support Platforms AI Visibility Trends

AI Customer Support Platforms · ChatGPT · AI Index over time

Trend Overview

AI Customer Support Platforms AI visibility trends show how entity AI Index scores have moved across 2 completed public ChatGPT leaderboard snapshots from Apr 28, 2026 to Aug 22, 2026.

Intercom Fin leads the latest ChatGPT snapshot with a 90.7 AI Index and 91% mention rate.

Intercom Fin is down 1.3 AI Index points across the visible window, moving from 92 to 90.7 on ChatGPT.

The chart currently compares Intercom Fin, Zendesk AI, Salesforce Agentforce Service. Use the entity filters to separate durable visibility trends from one-off ranking movement in a single AI engine.

Read this trend alongside the main AI Customer Support Platforms leaderboard and entity pages: the trend view explains historical movement, while ranking pages show the latest cross-entity position, mention rate, and score gap.

AI Customer Support Platforms AI ranking queries should use the base collection page. This trend page is for AI Customer Support Platforms ranking trend, history, and movement over time.

Trend Summary

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EntityLatest AI IndexStart AI IndexDeltaMention RateLatest RankBest RankTrend
Intercom Fin90.792-1.391%#1#1Stable
Zendesk AI9090.5-0.591%#2#2Stable
Salesforce Agentforce Service9089.8+0.292%#3#3Stable
Ada88.888.4+0.489%#4#4Stable
Cognigy87.887.8089%#5#5Stable
Forethought8786.1+188%#6#5Stable
PolyAI86.786.7087%#7#7Stable
Gorgias86.379.3+786%#8#8Rising
Kore.ai86.286.2088%#9#9Stable
Yellow.ai85.885.8087%#10#10Stable

Biggest Movers

Biggest gainers

  1. Gorgias+7
  2. Gladly+2
  3. Helpshift+1.4

Biggest decliners

  1. Intercom Fin-1.3
  2. Zendesk AI-0.5

Most stable

  1. Salesforce Agentforce Service+0.2
  2. Ada+0.4
  3. Kustomer AI+0.5

Engine Snapshot Comparison

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EngineLatest LeaderLeader AI IndexLeader GapEntitiesSnapshot Date
MiniMaxIntercom Fin90.4210Apr 28, 2026
GrokSierra91.60.320Aug 22, 2026
ChatGPTIntercom Fin90.70.620Aug 22, 2026
GeminiIntercom Fin931.120Aug 22, 2026
ClaudeSierra87.9120Aug 22, 2026
KimiAda92.30.820Aug 22, 2026
DeepSeekIntercom Fin91.60.810Apr 28, 2026

Snapshot History

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DateLeaderLeader AI IndexLeader GapTop 3Entities
Aug 22, 2026Intercom Fin90.70.6Intercom Fin, Zendesk AI, Salesforce Agentforce Service20
Apr 28, 2026Intercom Fin921.4Intercom Fin, Zendesk AI, Salesforce Agentforce Service10

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Open private tracker See latest AI Customer Support Platforms AI rankings Intercom Fin AI visibility profileZendesk AI AI visibility profileSalesforce Agentforce Service AI visibility profilePerplexity rankings for AI Customer Support PlatformsMiniMax rankings for AI Customer Support PlatformsGLM rankings for AI Customer Support PlatformsQwen rankings for AI Customer Support Platforms

ChatGPT· AI Index History

2 data points
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