[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"leaderboard-brand-ai-customer-service-chatbot-platforms-freshdesk-freddy-ai":3,"leaderboard-industry-ai-customer-service-chatbot-platforms":115},{"pageState":4,"canonicalPath":5,"industryId":6,"industrySlug":7,"industryName":8,"collectionType":9,"brandId":10,"brandName":11,"brandSlug":12,"logoUrl":13,"websiteUrl":14,"overallScore":15,"industryRank":16,"brandCount":17,"enginesCovered":18,"lastUpdatedAt":19,"summary":20,"strengths":21,"weaknesses":22,"trendNotes":23,"seoTitle":24,"seoDescription":25,"faq":26,"engineBreakdowns":39,"competitors":84,"overallTrend":101,"interactionSummary":102,"liveInsights":104,"qualification":106},"CURRENT","/leaderboard/ai-customer-service-chatbot-platforms/brands/freshdesk-freddy-ai",83,"ai-customer-service-chatbot-platforms","AI Customer Support Platforms","CATEGORY",5820,"Freshdesk Freddy AI","freshdesk-freddy-ai","https://icon.horse/icon/freshworks.com","https://www.freshworks.com/freshdesk/freddy-ai/",83.9,15,20,7,"2026-08-22T05:11:30.015141Z","Freshdesk Freddy AI ranks #6 in the AI Customer Support Platforms leaderboard with a 85 AI Index across 6 engines. Its strongest current signal comes from gemini, and the score should be read as AI visibility rather than product quality, adoption, revenue, or market share.","Freshdesk Freddy AI is currently #6 out of 20 AI Customer Support Platforms entities, with a 85 AI Index in the latest public snapshot. Freshdesk Freddy AI trails Forethought by 1.8 AI Index points.\n\nThe strongest engine-level signal comes from gemini, where Freshdesk Freddy AI records a 88.1 AI Index and 88% mention rate. Grok is the next strongest covered engine at 86.5 with a 86% mention rate.","The softer engine-level signal is MiniMax, where Freshdesk Freddy AI records a 78.8 AI Index and 78% mention rate. ChatGPT is another engine to watch at 84.7 with a 84% mention rate.\n\nKeep the scope narrow: this page measures how tracked AI engines surface Freshdesk Freddy AI in AI Customer Support Platforms category prompts. It does not rank product quality, security, reliability, compliance, sales, or real-world usage.","Freshdesk Freddy AI has limited historical movement in the current public payload. Use the latest AI Index, engine coverage, and mention-rate signals as the primary read until more completed runs are available.","Freshdesk Freddy AI AI Visibility in AI Customer Support Platforms | AIvsRank","Review Freshdesk Freddy AI's AI visibility in AI Customer Support Platforms: rank #6, 85 AI Index, covered engines, and current competitor gaps in the AIvsRank leaderboard.",[27,30,33,36],{"question":28,"answer":29},"Why is Freshdesk Freddy AI ranked in the AI Customer Support Platforms leaderboard?","Freshdesk Freddy AI is included because tracked AI engines surface it in AI Customer Support Platforms prompts, and AIvsRank calculates its current visibility from rank position, recommendation strength, and mention-rate signals.",{"question":31,"answer":32},"Which engines are strongest and weakest for Freshdesk Freddy AI?","The strongest current signal is gemini at 88.1 AI Index and 88% mention rate. The softest covered signal is MiniMax at 78.8 AI Index and 78% mention rate.",{"question":34,"answer":35},"Which entities should be compared with Freshdesk Freddy AI?","The most useful nearby comparison is Forethought. Compare the score gap and engine-level table before treating rank movement as meaningful.",{"question":37,"answer":38},"How often is this page updated?","This page updates when a new completed AI Customer Support Platforms leaderboard run is available. The current public snapshot was refreshed on 2026-04-28.",[40,46,52,59,66,73,77],{"engineCode":41,"engineName":41,"rank":18,"score":42,"mentionRate":43,"mentions":44,"runDate":45},"MiniMax",78.85,78,0,"2026-04-28T08:52:54.353659Z",{"engineCode":47,"engineName":48,"rank":49,"score":50,"mentionRate":6,"mentions":44,"runDate":51},"grok-4-7-videofree","Grok 4.7 via VideoFree",11,84.05,"2026-08-22T05:11:14.724545Z",{"engineCode":53,"engineName":54,"rank":55,"score":56,"mentionRate":57,"mentions":44,"runDate":58},"chatgpt","ChatGPT",12,85.65,86,"2026-08-22T05:11:19.385544Z",{"engineCode":60,"engineName":61,"rank":62,"score":63,"mentionRate":64,"mentions":44,"runDate":65},"gemini-3-5-flash-lite-openrouter","Gemini 3.5 Flash-Lite via OpenRouter",14,88.35,88,"2026-08-22T05:11:22.778928Z",{"engineCode":67,"engineName":68,"rank":69,"score":70,"mentionRate":71,"mentions":44,"runDate":72},"claude-haiku-4-5-openrouter","Claude Haiku 4.5 via OpenRouter",16,82.45,82,"2026-08-22T05:11:26.565847Z",{"engineCode":74,"engineName":75,"rank":16,"score":76,"mentionRate":71,"mentions":44,"runDate":19},"kimi-k2-7-code-openrouter","Kimi K2.7 Code via OpenRouter",82.55,{"engineCode":78,"engineName":79,"rank":80,"score":81,"mentionRate":82,"mentions":44,"runDate":83},"deepseek-v4-flash-bailian","DeepSeek V4 Flash via Bailian",8,85.4,85,"2026-04-28T08:52:53.057326Z",[85,90,95],{"brandName":86,"brandSlug":87,"rank":62,"overallScore":88,"scoreGap":89},"Zowie","zowie",84.25,-0.35,{"brandName":91,"brandSlug":92,"rank":69,"overallScore":93,"scoreGap":94},"Gorgias","gorgias",83.41,0.49,{"brandName":96,"brandSlug":97,"rank":98,"overallScore":99,"scoreGap":100},"Siena AI","siena-ai",13,84.94,-1.04,[],{"upvoteCount":44,"followCount":44,"isUpvoted":103,"isFollowed":103},false,{"rankInterpretation":105,"engineDivergenceInterpretation":105,"competitorGapInterpretation":105,"trendInterpretation":105},"",{"state":107,"indexable":108,"sitemapEligible":108,"linkEligible":108,"contentCompleteness":109,"reasonCodes":110,"dataAsOf":113,"freshUntil":114,"lastModifiedAt":113},"current",true,"complete",[111,112],"historical_accepted_path_preserved","retained_accepted_lkg","2026-08-25T10:58:58.437Z","2026-09-24T10:58:58.437Z",{"id":6,"slug":7,"nameCn":116,"nameEn":8,"collectionType":9,"qualification":117,"brandCount":17,"contentIntro":119,"contentSummary":120,"contentEngineNotes":121,"contentWhyItMatters":122,"seoTitleOverride":123,"seoDescriptionOverride":124,"faq":125,"engines":138,"overallRankings":172,"publishedBrandLinks":300,"latestRuns":311,"liveInsights":461},"AI客服机器人平台",{"state":107,"indexable":108,"sitemapEligible":108,"linkEligible":108,"contentCompleteness":109,"reasonCodes":118,"dataAsOf":113,"freshUntil":114,"lastModifiedAt":113},[111,112],"AI Customer Support Platforms tracks which AI customer service chatbot platforms are most consistently surfaced by AI answer engines for customer support automation, AI support agents, automated IT support, and service chatbot comparison prompts. This page is meant to answer customer service AI chatbot rankings intent directly, using AI visibility evidence rather than a generic market-share list.\n\nIn the current public snapshot, #1 Intercom Fin (92.5 mention-rate signal), #2 Zendesk AI (91.0 mention-rate signal), #3 Ada (90.3 mention-rate signal). Use the overall ranking for the combined AI visibility view, then open engine tabs to see whether each product is broadly visible or depends on a smaller set of answer systems.","AI Customer Support Platforms is a public AI visibility leaderboard for AI customer service chatbot platforms. It helps searchers compare which products AI systems mention, rank, and recommend when answering customer support automation, AI support agents, automated IT support, and service chatbot comparison prompts.\n\nThe ranking should be read together with engine coverage, mention-rate signals, rank gaps, and the latest completed runs. A high rank means the product is visible in tracked AI answers; it does not by itself prove product quality, market share, pricing fit, or customer satisfaction.\n\nFor SEO and AEO review, this page now makes the customer service AI chatbot rankings intent explicit: compare public ranking evidence first, then use a private AI visibility tracker when you need monitored prompts, owned brands, competitors, and recurring alerting.","Engine tabs show how tracked AI systems differ when answering AI Customer Support Platforms prompts. Some engines emphasize widely known products; others respond more strongly to workflow fit, cited context, or category-specific wording.\n\nUse the engine view to separate broad AI visibility from single-engine strength. If one product ranks well overall but is weak in a specific engine, that gap is often more actionable than the overall rank alone.","AI Customer Support Platforms matters because AI answer engines increasingly shape which products buyers discover before they visit a vendor site, review platform, or traditional search result. Public leaderboard data gives a shared benchmark for customer support and automated IT support intent, methodology, FAQ, and private tracker CTA alignment.\n\nThe page is intentionally scoped: it explains AI visibility and answer-engine ranking signals. It does not change canonical URLs, robots rules, sitemap inclusion, or underlying ranking data, and it should not be treated as a substitute for product evaluation or private brand monitoring.","Customer Service AI Chatbot Rankings | AIvsRank","Compare AI customer service chatbot platforms by AI visibility, support-agent relevance, mention signals, and engine-level rankings.",[126,129,132,135],{"question":127,"answer":128},"What does this AI Customer Support Platforms leaderboard rank?","It ranks AI customer service chatbot platforms by public AI visibility signals across tracked answer engines, including ranking position, mention-rate signals, and engine-level coverage.",{"question":130,"answer":131},"How should I use the overall ranking?","Use the overall ranking as a quick benchmark for customer service AI chatbot rankings. Then compare engine tabs, rank gaps, and mention signals before deciding whether the visibility is broad or concentrated.",{"question":133,"answer":134},"Why can rankings differ by AI engine?","Each AI engine can rely on different retrieval sources, model behavior, prompt interpretation, and evidence weighting, so engine-specific rankings can diverge from the overall view.",{"question":136,"answer":137},"When do I need a private tracker instead of this public page?","Use the public page for category benchmarking. Use a private AI visibility tracker when you need monitored prompts, your own brand, competitors, alerts, and repeatable reporting.",[139,143,146,150,155,158,160,163,166,169],{"id":140,"code":141,"slug":142,"displayName":141},1000005,"Sonar","perplexity",{"id":144,"code":41,"slug":145,"displayName":41},1000007,"minimax",{"id":147,"code":148,"slug":149,"displayName":148},1000008,"GLM","glm",{"id":151,"code":152,"slug":153,"displayName":154},1000009,"Qwen3.6","qwen","Qwen",{"id":156,"code":47,"slug":157,"displayName":48},1000012,"grok",{"id":159,"code":53,"slug":53,"displayName":54},2,{"id":161,"code":60,"slug":162,"displayName":61},3,"gemini",{"id":164,"code":67,"slug":165,"displayName":68},4,"claude",{"id":167,"code":74,"slug":168,"displayName":75},5,"kimi",{"id":170,"code":78,"slug":171,"displayName":79},6,"deepseek",[173,181,188,194,201,208,215,222,229,236,243,250,256,259,263,265,269,277,285,293],{"rank":174,"brandName":175,"brandSlug":176,"logoUrl":177,"websiteUrl":178,"compositeIndex":179,"mentionRate":180},1,"Intercom 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Service","salesforce-agentforce-service","https://www.salesforce.com/etc/designs/sfdc-www/en_us/favicon.ico","https://www.salesforce.com/agentforce/",88.92,89.43,{"rank":170,"brandName":209,"brandSlug":210,"logoUrl":211,"websiteUrl":212,"compositeIndex":213,"mentionRate":214},"Cognigy","cognigy","https://www.cognigy.com/hubfs/favicon/favicon-32.png","https://www.cognigy.com/",88.16,88.6,{"rank":18,"brandName":216,"brandSlug":217,"logoUrl":218,"websiteUrl":219,"compositeIndex":220,"mentionRate":221},"Kore.ai","kore-ai","https://cdn.prod.website-files.com/6717a0dfaf71071a80dfce8b/68bee7a1cd1cebc80f4cfe2f_webclip.png","https://kore.ai/",86.9,87.4,{"rank":80,"brandName":223,"brandSlug":224,"logoUrl":225,"websiteUrl":226,"compositeIndex":227,"mentionRate":228},"Yellow.ai","yellow-ai","https://yellow.ai/favicon.ico","https://yellow.ai/",86.42,86.8,{"rank":230,"brandName":231,"brandSlug":232,"logoUrl":233,"websiteUrl":234,"compositeIndex":235,"mentionRate":57},9,"PolyAI","polyai","https://poly.ai/favicon.png","https://poly.ai/",85.99,{"rank":237,"brandName":238,"brandSlug":239,"logoUrl":240,"websiteUrl":241,"compositeIndex":242,"mentionRate":57},10,"Forethought","forethought","https://cdn.prod.website-files.com/67d3f59af6cbe778200469c9/683473039103180a46bbd840_Forethought%20Webclip%20-%20Blue%20on%20Dark.png","https://forethought.ai/",85.89,{"rank":49,"brandName":244,"brandSlug":245,"logoUrl":246,"websiteUrl":247,"compositeIndex":248,"mentionRate":249},"Netomi","netomi","https://www.netomi.com/assets/landing/logo-netomi.webp","https://www.netomi.com/",85.73,85.8,{"rank":55,"brandName":251,"brandSlug":252,"logoUrl":253,"websiteUrl":254,"compositeIndex":255,"mentionRate":82},"ultimate.ai","ultimate-ai","https://ultimateai.com/public/website/images/logo.png","https://ultimateai.com/",85.24,{"rank":98,"brandName":96,"brandSlug":97,"logoUrl":257,"websiteUrl":258,"compositeIndex":99,"mentionRate":82},"https://framerusercontent.com/images/Of7MbFxej7RYhdnkqPyjFhmirRw.png","https://www.siena.cx/",{"rank":62,"brandName":86,"brandSlug":87,"logoUrl":260,"websiteUrl":261,"compositeIndex":88,"mentionRate":262},"https://getzowie.com/logos/allianz.svg","https://getzowie.com/",84,{"rank":16,"brandName":11,"brandSlug":12,"logoUrl":13,"websiteUrl":14,"compositeIndex":15,"mentionRate":264},83.43,{"rank":69,"brandName":91,"brandSlug":92,"logoUrl":266,"websiteUrl":267,"compositeIndex":93,"mentionRate":268},"https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/655f0a311c75248c5ff9756b_Social%20Avatar.png","https://www.gorgias.com/",82.86,{"rank":270,"brandName":271,"brandSlug":272,"logoUrl":273,"websiteUrl":274,"compositeIndex":275,"mentionRate":276},17,"Kustomer 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